FRQUENTLY ASKED QUESTIONS
WHAT TYPE OF CIGARETTES DO YOU SELL?
We sell 2 types of cigarettes:
1/Premium: from USA, Switzerland, France, Germany....only original and direct from the manufacturer
2/East European prices are less expensive but not same quality than the Premium
DO YOU SHIP WORLDWIDE?
Yes we do ship worldwide
EXPLAIN YOUR LOW PRICES
The prices are per carton of 10 boxes, each of 20 cigarettes TOTAL= 200 cigarettes
WHAT IS THE MINIMUN ORDER?
The minimum order is 10 cartons of the same brand
WHAT IS YOUR SHIPPING PRICE?
We do offer free shipping
WHAT IS THE SHIPPING TIME?
10 days maximum worldwide
AND IF WESTERN UNION or MONEYGRAM ASK QUESTIONS?
Never say that you buy cigarettes online, instead, say that you send money to a friend !
WHERE DO YOU SHIP FROM?
We ship from DUTY FREE ZONE OF ISLA MARGARITA (VENEZUELA) in 10 days maximum with tracking number (On your request only by email some customers prefer more discretion). You will receive your tracking number by email the same day of your shipping.
WHY WE NEED TO PAY IN ASIA?
Our warehouse is in DUTY FREE ZONE OF ISLA MARGARITA (VENEZUELA) but our offices are in Asia (Thailand and Indonesia) where we manage our activity.
MAY I CALL YOU?
No sorry we do business through the internet only.
WHY I NEED TO PAY (with my credit card!) THROUGH WESTERN UNION OR MONEYGRAM AND YOU DON 'T ACCEPT PAYPAL OR DIRECT PAYMENT WITH VISA OR MASTERCARD?
Yes we know the criticisms against western union and moneygram but buying cigarettes online requires discretion (for you and for us), furthermore, the name of the website where you purchased the cigarettes is not displayed on your bank account when you purchase using Western Union or Moneygram (unlike purchases by credit card).
You should also note that payments of theses products are refused by credit cards companies and Paypal (read their terms and their refusal in the red text).
IS YOUR WEBSITE SECURE, AM I GUARANTEED OF RECEIVING MY ORDER?
We've been selling on internet since 2008 now and have sent thousands of orders since that date. If we had problems there would surely not be enough space in the forums for all of the delivery problems! ON INTERNET SINCE 8 YEARS YOU CAN SEE ONLY 17 COMPLAINTS.......
Because the forums are open to all and the uncontrolled complaints, we have to face 2 criticisms concerning deliveries that are not received.
1/ - The criticisms of our competitors who take great pleasure in trying to demolish us while hiding behind false names. We have 2 court actions against 2 of them!
2/ - And those of our clients whose package arrived late or was lost in the post (these represent less than 2% of all expeditions). These customers are all refunded according to our conditions of sale but ALAS, THEY NEVER COME BACK TO SAY SO ON THE FORUM. Because of this, we lose a lot of customers.
We hope that you place your trust in us and we will do our utmost to satisfy you
COUNTRIES WHERE YOU CAN PAY "ONLINE" WITH WESTERN UNION WITH YOUR CREDIT CARDS
UNITED STATES, UNITED KINGDOM AUSTRALIA, CANADA, FRANCE, GERMANY, INDIA, ITALY, MEXICO, PHILIPPINES, RUSSIA, SPAIN.
From other countries you need to select "cash payment" to pay in cash at a WESTERN UNION or MONEYGRAM office.
DO YOU SHIP THE ORDER IN ONE TIME?
No whe ship 2 cartons at the same time from different post offices
WOULD I HAVE TO PAY DUTY AND TAXES UPON DELIVERY?
AND IF MY ORDER IS SEIZED?
We will refund you 100%
In the event an order is detained and confiscated by foreign customs (less than 2%) we offer a choice:
1 - Free re-ship of the same order (or equivalent amount)
2 - Refund that is sent by Western Union within 15 days after the request is received. (note : we are keeping 10% for the money transfer fees) .
� To qualify for this, a confiscation notification should be emailed to firstname.lastname@example.org
� cigarette on line takes no responsibility for delays (such as holidays), or lost orders caused by the Postal Service
DO I PAY IN US $?
Yes if you live in USA
And you need to pay in your local currency if you live in another country (you have a converter in the website before your payment or here:
IS THE PAYMENT PROCEDURE ONLINE DIFFICULT?
In case of problem the easiest way is to pay in cash at a Western Union or Moneygram office.
Please send your e-mail to email@example.com